IC System Win-Win Negotiation
Overview: IC System, a consumer collections organization, wanted to train new
collectors in win-win negotiation.
Audience: Collectors in several national offices.
eMagine Role: Collaborated with IC System management and subject matter experts to create
instructional design, produce scripts, record audio, and develop content in flash files for
complete eLearning tutorial.
Delivery: Available within IC System intranet on proprietary LMS.
Results: Interactive, self-instructional eLearning course with self-checks and tracked
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