Who We Are

Century College counselors are faculty who are professionally trained to identify, support, and problem solve the difficulties students face in pursuing and achieving their educational goals. We have developed an expertise within the context of community college student development and the inevitable changes that occur as students progress through a college education.

Contact information and bios >

What We Do

Personal counseling includes helping students with personal life issues that interfere with their academic success. Services include, but are not limited to:

  • Holistic support for students’ mental and emotional needs
  • Group sessions and workshops focused on various wellness topics
  • Educating students about topics related to their well-being
  • Teaching students how to navigate the college experience and how to advocate for themselves
  • Outreach programming including both preventative and developmental interventions
  • Supporting the overall well-being of students working towards completion of their program

Personal counseling services do not include any medical treatment, diagnosis, or long-term therapy for chronic issues. Counselors refer out for long-term therapy for mental health services, medication, county case management, social service resources, medical diagnosis, addiction counseling, and eating disorders

Advising, Counseling, and Career Center front desk:
Phone: 651-779-3285
Email: acc@century.edu
Location: West Campus, W2410 (we are offering appointments online through Zoom, over the phone, and in-person)

More Information

Reasons to See a Counselor for Personal Counseling Services

What to expect from a Personal Counseling appointment

  • Confidential and non-judgmental conversation to address issues and concerns that impede a student’s academic success.
  • An opportunity to enhance their emotional and social development while at Century College.
  • Personal growth through a supportive environment in which a student can express themselves freely.
  • An exploration of areas of concern that may interfere with academic success such as transition to college, test anxiety, time management, stress management, mental well-being, relationships, and identity issues.


All information shared with a counselor is kept confidential. In other words, the conversations you have with your counselor will be kept private. Exceptions to this practice are:

  • If you express an intent to hurt yourself or someone else.
  • If your counseling records are court ordered by a government official (i.e. a judge).
  • If you report abuse or neglect of a minor (individual under the age of 18 years old) or a vulnerable adult.
  • Professional consultation.

Appointment Scheduling Information

We are offering appointments online through Zoom, over the phone, and in-person.

You can schedule an appointment with your assigned counselor through:

Counseling appointments are typically 60-minutes long.

Business Hours:
Monday - Tuesday: 8am - 6pm
Wednesday - Thursday: 8am - 4:30pm
Friday: 8am - 4pm

Crisis Resources

In case of emergency, please call 911.

A County Mobile Crisis Team can assess the situation and provide help. Call if you or someone close to you is having a mental health crisis. The line is open 24 hours a day, seven days a week and is free. The team will assist individuals within their own homes and at other sites.

  • Anoka: 763-755-3801
  • Carver/Scott: 952-442-7601
  • Dakota: 952-891-7171
  • Hennepin: 612-596-1223
  • Washington: 651-777-5222 - Washington County Adult Mental Health and Crisis Counseling
  • Ramsey: 651-266-7900
  • All Mental health crisis phone numbers listed by county.

More Confidential, Free, available 24/7 Resources:

  • National Suicide Prevention Lifeline: 1-800-273-TALK (8255); call to be connected to a skilled, trained counselor in your area
    • 988 has been designated as the new three-digit dialing code that will route callers to the National Suicide Prevention Lifeline. When people call, text, or chat 988, they will be connected to trained counselors that are part of the existing National Suicide Prevention Lifeline network. These trained counselors will listen, provide support, and connect them to resources if necessary. Veterans will also be connected to Veterans Crisis support.
  • MN Crisis Line: Call **CRISIS (**274747) to talk to a team of professionals who can help
  • Crisis Text Line: Text "MN" to 741741, offers services across MN to help those who are having a mental health crisis or contemplating suicide
  • The Steve Fund: Text "STEVE" to 741741 to access a counselor of color/culturally-trained Crisis Text Line counselor
  • Minnesota Warmline: Call 651-288-0400 or 877-404-3190 or Text “Support” to 85511 or Chat on website for safe support and connection to a Certified Peer Specialist
  • I’m Alive: Live online crisis chat using instant messaging to respond to people in crisis or contemplating suicide
  • The Trevor Project Crisis Line: 866-488-7386 or Text "Start" to 678-678 or Chat on website to get help; for LGBTQ young people up to 24 years old
  • MN Day One Domestic Violence Crisis Line: 866-223-1111 or Text 612-399-9995 or Chat on website to get help, be safe, and find resources
  • SOS Sexual Violence Services: 651-266-6000; services for victims of sexual violence/rape/sexual abuse, their partners, families, friends and other concerned persons
  • National Domestic Abuse Hotline: 800-799-SAFE (7233) or Text "START" to 88788 or Chat on website for care and support
  • Veterans Crisis Line: Veterans and their loved ones can call 800-273-8255 and press 1, send a text message to 838255 or Chat on website to receive support


Portrait of Crystal De Kam
Experience: Crystal De Kam is a licensed Mental Health Professional in the state of Minnesota and has worked in community mental health services for over three years before transitioning to college counseling settings. Crystal has worked in college counseling (mental health, personal, and career counseling) for over five years and continues to work at Century College in the counseling department as well as teaching courses in psychology and the Behavioral Health and Interventions course. She began teaching three years ago.
Teaching Approach: "While teaching I take a student-centered approach to help students learn the material by focusing on meeting the students where they are at in the course of their learning. I find students learn best when the content can be related to the student's experience and career aspirations and I work to help students understand how the course is relevant to the student. My courses often have multiple ways for the student to learn the content and to show they understand the content in an effort to help all students with their preferred learning method."
Education: Crystal De Kam began her education at a community college in the metro area, Normandale Community College, and continued with her education to complete a B.A. in psychology with a health services focus at Winona State University. She later completed her Masters in Counseling and Psychological Services at Saint Mary's University in Minneapolis.
Hobbies: As a lifetime learner I am always looking into new hobbies and interests; right now I am enjoying gardening
Crystal De Kam
W 2413
Justin Hauer
W 2409
Tashana Husom
W 2412
Portrait of Michele Jersak
Experience: Michele Jersak is a counselor at Century College and has over 20 years of experience working within the Minnesota State system. In addition to meeting with students one-on-one, she has taught classes in career development, leadership development, and first-year experience. She has worked extensively with developing and using the GPS LifePlan, an online planning tool that helps students navigate the college experience and find the career that will help them affirm their values and utilize their talents. Through her work at Century College, she helps students develop their futures through counseling appointments, career mentoring support, and engaged teaching. Michele is a Communication Across Barriers-Certified Poverty Coach and Gold Star Speaker which focuses on better serving students who live in the crisis of poverty. She has also received her yoga instructor certification and enjoys helping students use mindfulness strategies to make the most of their college and life experiences.
Education: MA, Educational Psychology: Counseling and Student Personnel Psychology; BA, Psychology, University of Minnesota
Notable Achievements: Century College Board of Trustees Finalist and National Institute for Staff and Organizational Development (NISOD) Award
Hobbies: Dancing, reading, yoga, theatre, travel, music, and being in nature.
Michele Jersak
W 2411
Charlotte Nordstrom
W 2408
Janet Wacker
W 2414